Bonjour, le site est situé dans les iles anglo-normandes (Guernesey) ce qui explique les droits de douanes a payer. Les îles anglo-normandes (Jersey - Guernesey) sont considérées sur le plan fiscal comme un territoire d’importation par rapport à la France.
C'est d'ailleurs clairement indiquer dans leurs faq:
http://www.cheapsmells.com/faqs.php#faq3What about VAT/sales taxes and duties?
Orders delivered outside the UK maybe subject to import and/or sales taxes. We cannot pay these duties for you and your order may be subject to delay. We prepay VAT on all orders sent to a UK delivery address.
Please note that whilst Guernsey is not part of the European Union it is part of the Customs Territory of the European Community and therefore orders dispatched to countries within the EU are not liable for customs duties. Where Customs duties have been paid on imports into the European Union (EU), based on the customs value of the goods this incorrect charge will not be reimbursed.
Cdlt